Shipping policy

Effective date: 10 October 2026

DeckArts is a sole proprietorship run by Stanislav Arnautov in Berlin, Germany. This policy explains where your order is made, how it is shipped and how long delivery takes.

About our decks

The decks are 7-ply high-quality wood, pressed in Germany (Butzbach).
Every design is prepared for print by Stanislav Arnautov himself in Berlin.
Every deck is printed by hand in high quality, finished, checked and packed by Stanislav in Berlin and shipped from Berlin, Germany. Wall mounts and stands also ship from Berlin.
Returns go to our Berlin address.

Shipping destinations

We ship to Germany, all EU countries, the United Kingdom, the United States, Canada, Australia and selected other countries. If you are not sure whether we deliver to you, email hello@deckarts.com before ordering.

Processing time

Orders are processed Monday to Friday, excluding German public holidays.

Catalogue designs (printed to order): 1–3 business days
Custom decks: 5–10 business days

Processing time is the time before the parcel is handed to the carrier. It does not include transit time.

Shipping costs

Standard shipping is free on all orders. Other delivery options may be available on request before you order.

Estimated delivery times (after dispatch)

Germany: 1–5 business days
European Union: 3–8 business days
United Kingdom: 5–10 business days
United States and Canada: 7–15 business days
Australia: 10–18 business days
Other countries: 10–21 business days

These are estimates. Carriers and customs can cause delays.

Customs and import charges

Deliveries within the EU are not subject to customs. For deliveries to countries outside the EU, local import duties, import VAT or handling fees may be charged by the destination country. These are not part of our price.

Packaging, insurance and tracking

Every deck is packed in protective packaging sized for the deck. All shipments are insured. You receive a tracking link by email once your parcel has been shipped.

Shipping address

Please check that your address is complete and correct at checkout. If you need to change it, email us right after ordering. We can't guarantee a change once the parcel has been handed to the carrier.

Undeliverable parcels

If a parcel comes back to us because the address was incomplete or wrong, or because it was not collected, we will contact you to arrange a new delivery. If you then withdraw from the contract, our cancellation policy applies.

Damaged or lost parcels

All shipments are insured. If your order arrives damaged or does not arrive, please email hello@deckarts.com with your order number as soon as possible (ideally within a few days of delivery), with photos of the deck and packaging if it is damaged. Visible transport damage should ideally also be noted with the carrier on delivery. These are requests that help us claim from the carrier. Your statutory warranty rights do not depend on them. We will send a replacement or refund you, free of charge.